Shipping Policy
Delivery Time=Production Time + Shipping Time
Generally, our products are produced and shipped within 2-7 business days (Production time varies depending on the product, with the shortest being 2 business days and the longest being 7 business days. The exact production time for each product is stated on the product page). Shipping times will vary based on your country and will be displayed during checkout. Please be aware that production times may vary during holiday periods.
Several factors can impact the delivery timeline. If you experience a delay in receiving your package, please allow an extra 2-7 business days for delivery. You may also contact your local post office for assistance or reach out to our customer service team for further information.
If you require guidance on tracking your parcel, please don't hesitate to reach out to us at service@customize.gifts
Processing Time:
As your product is customized, it typically takes 2-7 business days to process. Once your order is shipped, you will receive a shipping notification at your email address with tracking details and an estimated delivery date.
Shipping Time and Freight:
Free standard shipping on orders over $79.9
United States:
Standard Shipping: shipping fee $9.99, free over $79.90, shipping time 7-12 business days
Expedited Shipping: for orders weighting under 1kg, shipping fee $15.99; for orders weighting between 1kg and 3kg, shipping fee $19.99; for orders weighting more than 3kg, shipping fee $29.99; shipping time 5-8 business days
Canada:
Standard Shipping: shipping fee $8.99, free over $79.90, shipping time 8-10 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
United Kingdom:
Standard Shipping: shipping fee $6.99, free over $79.90, shipping time 6-10 business days
Expedited Shipping: shipping fee $7.99, free over $99.00, shipping time 5-7 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
Australia:
Standard Shipping: shipping fee $7.99, free over $79.90, shipping time 5-10 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
Germany, France, Italy, Spain, Netherlands, Turkey, Switzerland, Poland, Sweden, Belgium, Ireland, Norway, Austria, Denmark, Czech Republic, Finland, Romania, Portugal, New Zealand, Hungary, Slovakia:
Standard Shipping: shipping fee $7.99, free over $79.90, shipping time 6-10 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
Philippines, Malaysia, Thailand, Singapore, Indonesia, Vietnam:
Standard Shipping: shipping fee $4.99, free over $79.90, shipping time 5-8 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
United Arab Emirates, Saudi Arabia:
Standard Shipping: shipping fee $12.95, free over $79.90, shipping time 6-10 business days
Express Shipping: shipping fee $35.95, free over $189.00, shipping time 3-5 business days
Note:
*We can only ship to the countries listed above, we do not ship to other countries.
*For orders shipped to the United States, an additional customs duty equivalent to 5% of the product price will be charged. For other countries, customs duties are already included in the product price.
* Express Shipping cannot deliver to P.O. Boxes or military addresses. We can only ship to P.O. Boxes and military addresses (APO, FPO) via Standard Shipping.
* The shipping times provided are estimates from our courier companies. Customize.gifts is not liable for any delays after dispatch. While delays may occur due to uncontrollable factors, Customize.gifts will strive to minimize any inconvenience.